On August 18th, the second "High-energy Team Award" sponsored by Harvard Business Review and FESCO was officially announced. After eight months’ selection, the "Care and Protection Team of Flash Company" stood out from more than 100 participating enterprise teams and won the grand prize of the High-energy Team Award.
"High-energy Team Award" is a heavy award for organizational management, aiming at finding and commending those high-energy teams that are constantly evolving and surpassing themselves in the organization, and exploring new methods of enterprise management in the future. In order to let more excellent teams be seen and valued, provide learning and reference experience for enterprise organization and management, and produce greater social value. This year’s "High-Energy Team Award" was reviewed from six dimensions: innovation ability, strategic execution ability, agile response ability, performance influence ability, team attraction ability and team resilience, resulting in three full-court awards and 30 individual awards.
As a pioneer in the field of one-hour instant delivery service in the same city, Flash Delivery provides users with one-to-one express delivery service in the same city for 7×24 hours, helping users solve various "urgent, busy, lazy and difficult" problems.
"Emergency rescue" is a common situation encountered by couriers. The existence of couriers greatly relieves people’s anxiety and makes people’s work and life more calm and beautiful. Once a company boss found that he forgot to bring important documents when he was approaching the meeting place, and asked his assistant to deliver them by car urgently. However, due to the traffic jam, the assistant could not arrive at the specified time. In desperation, he parked his car on the side of the road, called for a flash delivery, and repeatedly told him to deliver them on time, otherwise he would be criticized. With the flexible advantages of electric vehicles, the flasher delivers the documents to the recipients within the specified time, so that the meeting can proceed smoothly. Afterwards, the assistant was praised by the boss for his flexibility.
Up to now, the number of licensing flashers on the flash platform has exceeded 2 million, and the number of service users has exceeded 100 million. The rider is the transmitter and practitioner of the flash value. Flash has been striving to build a win-win ecology with the rider, so that they can take orders comfortably, safely and happily to help more users. Therefore, the "care and protection team of the flash driver" has successively launched a number of care measures, such as rider safety protection, reducing the cost of taking orders, improving the experience of taking orders, promoting the career of riders, caring for riders, and improving the service of riders’ cultural life.
In terms of rider protection, flash always puts personal safety in the first place, and occasionally provides traffic safety training for flash drivers in conjunction with local traffic control departments throughout the country, always reminding flash drivers to regulate their travel and travel safely; In special periods such as high temperature, severe cold and disasters, the "Escort Care and Support Team" will provide all kinds of materials for the escorting staff free of charge to protect the rights and interests of riders.
In terms of career development, in order to provide a venue for emotional communication for couriers, since 2022, Flash has set up a "home for riders" in many cities across the country to provide them with comprehensive operation and service guarantee places such as induction training, communication, problem solving, coffee breaks and offline activities; At the same time, Flash-forward launched activities such as "Gold Medal Lecturer" and "Rider Communication Camp" internally, and invited excellent riders to share the skills of taking orders for new riders, so as to improve the high-quality service ability of flash-forward, thus helping users better and solving practical difficulties for users. And open a career promotion channel, excellent flashers can be hired as formal employees of the company.
In terms of family care, Flash has launched the "College Entrance Examination Aid Program". Since 2020, it has provided free tuition for flash attendants or their children who have been admitted to excellent colleges and universities for one year, which not only rewards their excellent academic performance, but also helps flash attendants to reduce their family financial pressure.
"Deliver with kindness" is the service concept of flash delivery. For a long time, flash delivery has promoted the cultural construction of "kindness and altruism" among riders and established a "love reward plan", which has also made the platform care for riders and the riders give back to the society. In the future, the "Escort Care and Support Team" will continue to work from the aspects of order taking mechanism, income security, training and learning, and health security to provide more convenience for riders.