CCTV News:"Life is not just about the present, but also about poems and distant fields." Travel has become an excellent choice for many people after work in the Dragon Boat Festival holiday just past. Everyone hopes to gain a good mood through travel. However, some netizens suffered an unpleasant trip a few days ago, because a mad tour guide in Guilin, Guangxi, said to them with a bad attitude: "Now we get off the bus and stay in it for 20,000 yuan an hour. Go! Get off! "
This incident caused widespread concern after exposure. Yesterday evening (June 11th), Guilin Municipal Bureau of Culture, Radio, Film and Tourism also responded to this incident on its official Weibo and official website, saying that after preliminary investigation and verification, the words and deeds of Zhao Moumou, the tour guide reflected by netizens, were basically true. According to the evidence currently available, the tour group was a "four-night and five-day bus tour group" from Hunan to Guilin, with a total of 55 people in the group. The tour time was from May 30th to June 2nd.
Just this afternoon, the incident made the latest progress. The Guilin Municipal Bureau of Culture, Radio, Film and Tourism announced the results of the investigation and handling. After investigation and verification, it was found that the tour group was organized by a beauty brand in Hunan on suspicion of violating the rules. The tour guide involved was in Guilin, and the tour guide used rude language to treat tourists, which had a very bad influence. Zhao Moumou, the tour guide involved, was instructed to apologize to the tourists and revoke his tour guide card, and at the same time, it was included in the bad information of tourism management and service.
As a matter of fact, every holiday, tourism chaos such as tour guides’ compulsory consumption happens from time to time. For this reason, in the first quarter of last year, the Ministry of Culture and Tourism launched the "Sword Action" to rectify the national tourism market order, aiming at the vicious incidents such as tour guides’ compulsory or disguised forced consumption of tourists and "black guides" beating tourists. During this period, 11,253 tourism enterprises, 2,942 tourism teams and 8,596 tour guides were inspected.
In addition, the relevant state departments also established a "blacklist" system in 2015. In the first batch of "blacklists" in that year, seven tour guides were listed for arranging services for people who did not obtain a tour guide card, coercing tourists to shop, changing their travel itinerary without authorization, and insulting tourists. Among these seven people, the light ones were fined ranging from 10,000 yuan to 50,000 yuan, and the severe ones were revoked.
We also remind you that you must report to the relevant departments in time if you encounter cheating, forced shopping and other behaviors during your trip.